service Management & Automation
IT Service Management
Empower your IT operations with our comprehensive IT Service Management platform. Unify incident, problem, change, and request management on one integrated data model. We deliver scalable ITSM that not only automates routine work and speeds resolution but also enhances Customer Service Management by providing employees with fast self-service across any channel. Additionally, our system enables effective Security Incident Response to safeguard your operations.
Strategic Portfolio Management
Align investment with strategy through effective Customer Service Management and IT Service Management practices. Plan, prioritize, fund, and track work from idea to outcome. We implement SPM so leaders can connect day-to-day delivery to strategic goals, enhancing Security Incident Response and providing clear visibility into where time and money are allocated.
Customer Service Management
Transform your customer service management into lasting loyalty by addressing issues at their root, not just resolving individual tickets, across every channel. Our solution seamlessly integrates IT service management and security incident response, connecting your front, middle, and back office with self-service options and analytics that enhance CSAT while reducing the cost per case.
HR Service Delivery
Elevate the employee experience by enhancing Customer Service Management through consistent HR service from onboarding to every life event. We implement self-service, knowledge, and guided journeys that increase satisfaction while also freeing your HR team from repetitive requests, similar to IT Service Management practices. This approach ensures smooth Security Incident Response, enabling a more efficient operation.
Workplace Service Delivery
Make the workplace effortless by streamlining Customer Service Management and IT Service Management. Provide employees with a mobile-friendly platform to book space, request services, and report issues. We automate reservations and facilities workflows, ensuring teams can focus on their work rather than logistics, including Security Incident Response.
IT Asset Management
Unlock your IT asset potential with our IT Service Management platform. Manage the full lifecycle of hardware, software, and cloud solutions — from procurement to retirement — all in one place. Our SAM Pro and HAM work seamlessly together to reclaim unused licenses, ensure you are always audit-ready, and enhance your customer service management while cutting spend across the estate. Additionally, our solutions include robust features for security incident response, keeping your assets secure.
IT Operations management
Service Mapping
Empower your IT operations with our comprehensive IT Service Management platform. Unify incident, problem, change, and request management on one integrated data model. We deliver scalable ITSM that not only automates routine work and speeds resolution but also enhances Customer Service Management by providing employees with fast self-service across any channel. Additionally, our system enables effective Security Incident Response to safeguard your operations.
Discovery
Align investment with strategy through effective Customer Service Management and IT Service Management practices. Plan, prioritize, fund, and track work from idea to outcome. We implement SPM so leaders can connect day-to-day delivery to strategic goals, enhancing Security Incident Response and providing clear visibility into where time and money are allocated.
CSDM
CSDM
A clean data foundation for everything. The Common Service Data Model is ServiceNow's blueprint for structuring your CMDB the right way across service, application, and technical domains. We design your CSDM so reporting, service mapping, and every downstream workflow run on consistent, reliable data.
Security Governance and RISK
Risk Management
Empower your IT operations with our comprehensive IT Service Management platform. Unify incident, problem, change, and request management on one integrated data model. We deliver scalable ITSM that not only automates routine work and speeds resolution but also enhances Customer Service Management by providing employees with fast self-service across any channel. Additionally, our system enables effective Security Incident Response to safeguard your operations.
Vulnerability Response
Align investment with strategy through effective Customer Service Management and IT Service Management practices. Plan, prioritize, fund, and track work from idea to outcome. We implement SPM so leaders can connect day-to-day delivery to strategic goals, enhancing Security Incident Response and providing clear visibility into where time and money are allocated.
Security Incident Response
Security Incident Response
Transform your customer service management into lasting loyalty by addressing issues at their root, not just resolving individual tickets, across every channel. Our solution seamlessly integrates IT service management and security incident response, connecting your front, middle, and back office with self-service options and analytics that enhance CSAT while reducing the cost per case.